FAQ

Information on patients

QUESTIONS AND ANSWERS

  • How do I prepare for a consultation?

    If it’s the first time you come to our clinic, it’s a good idea to bring your ophthalmic medical history, all the information you still have, or even the last pair of glasses. Also, if you suffer from certain illnesses that you have been informed about and that affects your eyes, it is a good idea to have the information you received from specialist doctors.

    If you are already the patient of the clinic, all medical information is already in our database, you do not need to bring anything.

    If you are the owner of a voucher received under a promotion or are a member of a club or a partner clinic, please bring the necessary documents.

    It is preferable that the ladies come without make-up.

  • What do I do when I get to the clinic?


    Please go to the reception and register. Subsequently, you will be directed to the office where the ophthalmologic consultation will take place.

  • How long does it take and what happens during the consultation?


    The duration of a consultation depends on the affection you suffer from. A routine eye scan takes 15 minutes. If further investigation is required, the ophthalmologist or nurse will explain the steps and duration during the consultation. However, it is good to reserve at least one hour for this. We treat each patient according to their needs, so there are situations where, for objective reasons, we need to devote more time to a patient. If you happen to be in the waiting room and have to wait, we apologize and please be patient, and you will be treated with the utmost care when you are in the office.

    Computerized keratorefractometry will be performed during the consultation, then visual acuity will be assessed and optic correction (glasses or contact lenses) will be prescribed if necessary.

    During the consultation, a biomicroscopic examination of the anterior and posterior poles of the eyes is performed. There are situations when the eye examination can be performed without expansion droplets, but with a special lens. Your doctor will appreciate if dilation is required. Also, a Schirmer test may be performed if necessary.

    If the patient is over 40 years, intraocular pressure will be measured. Until the age of 40, intraocular pressure measurement is not mandatory and is measured at the patient’s request or if the doctor decides so.

    If, in order to establish the diagnosis, the doctor will need further investigations, these may be performed in the clinic, the costs of which are not included in the cost of the consultation (SEE PRICE LIST).

    If you need to take some droplets for dilatation, you should know that your eyesight will be affected for a few hours, so we do not recommend you to drive.

  • When do I have to come to the ophthalmologist?


    In general, it is advisable to make an ophthalmologic check-up:

    • Every 2 years until the age of 60
    • Annually after the age of 60
    • Around the age of 40 yo it is recommended to have a more complex ophthalmologic check up regarding the visual acuity, both distance and near, IOP (intra ocular pressure) and fundus examination.
    • Children – the first ophthalmologic consultation is done at 3 years, of course, if until this age nothing was noticed. If this consultation is normal, the next visit to the ophthalmologist is at 6-7 years before the school starts. When parents wear glasses (myopia, hypermetropia, astigmatism), children should be taken annually to an ophthalmologic control
    • Anytime you notice the decrease in visual acuity, red eyes, dry eyes, eyes pain
    • In patients over 50 years of age it is recommended to perform a routine visual field examination.
  • Consultations off schedule?


    Within our clinic, within the availability of your doctor, you can benefit from consultations outside the program hours. Also, in special situations, we can do home consultations. These consultations take place outside the hours of the program and have a special tariff. For appointments, please call the clinic’s secretariat at 021.211.16.22 or use the online form
    appointment request.

    Also, if you are our patient, our assistants are at your disposal for questions, the numbers you can dial are here

  • On call doctor for patients that underwent surgery?


    If you have underwent a surgery in our clinic, on weekends or on days off, one of our doctors is available for ophthalmic emergencies. So, at any change in symptoms, you can contact him at the number 075OFTALMO (0756 382 566).The consultation will take place at the clinic.

  • How much does it cost?


    The prices are public, see price lists for consultations, investigations, treatments and surgeries.

  • Can I order glasses and contact lenses at the clinic?


    Yes. 8ik – the optical shop of our clinic offers a variety of frames, lenses and contact lenses. Our opticians are experts in the field and are always available to help you order the most appropriate product.

  • Where can I find more about the disease I suffer from?


    We recommend that you review the media section of our site. You will find medical articles, ophthalmology news and TV shows. However, the ophthalmologist will answer any questions.

  • Can I ask questions online?


    If you have questions for us, you can address them on our Facebook pages:

    Yet, it is important to know that the information received outside an ophthalmologist consultation , on Facebook or by e-mail, are only for information purposes and do not replace an ophthalmologist consultation.

  • What tests do I have to do before surgery?


    Before surgery, you will do some ophthalmic investigations in our clinic. In addition, for some surgeries, blood tests and general investigations are required. View here the list of tests and checks needed to be taken. At the section surgeries you can check if tests are necessary for the surgery you are about to perform. During the preoperative check, the doctor and the nurse will explain to you all these aspects.

  • What do I have to do after a refractive surgery?


    During the preoperative consultation and surgery, you will be informed about the postoperative period. It is important to strictly follow the doctor’s instructions, follow the prescribed treatment and contact us urgently in case of any change in symptomatology (075OFTALMO – 0756 382 566). Postoperative symptoms are different depending on the operative technique and the person. That is why we invite you to access the links below where you will find precise instructions about what you MUST do / it is MANDATORY to do, what is STRICTLY FORBIDDEN, what is NORMAL and for how long:

  • What do I have to do after the surgery for cataract?


    After cataract surgery, comfort and lifestyle will improve considerably. You will notice that the world around you is different from how you perceived it before surgery. You will see more details, further, brighter. The colors will be livelier and more beautiful. During the preoperative consultation and surgery, you will be informed about the postoperative period. It is important to strictly follow the doctor’s instructions, follow the prescribed treatment and contact us urgently in case of any change in symptomatology (075OFTALMO – 0756 382 566). . That is why we invite you to access the links below where you will find precise instructions about what you MUST do / it is MANDATORY to do, what is STRICTLY FORBIDDEN, what is NORMAL and for how long: here

  • Can I pay in installments?


    For surgical interventions, we offer you the method of payment in installments, free of interest, through Card Avantaj – CREDIT EUROPE BANK. Our colleagues from the reception will be available for details at the number
    021.211.16.22.